Aswathi A
Assistant manager | After sales @ Royal Enfield
- Role
- Assistant Manager at Royal Enfield
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Aswathi A
She has extensive expertise in Aftersales operations and customer service process optimization, with a strong focus on roadside assistance and service quality. At Royal Enfield, she has been actively involved in multiple cross-functional projects, including service network performance reviews, process audits, and customer satisfaction improvement initiatives. She has also contributed to strategic projects involving internal reporting, dealer capability audits, and service process digitization. Her attention to detail and structured approach have enabled her to deliver results that align with business goals and enhance customer experience.
Experience
Assistant Manager
Jul 2023 — Present
Involved in driving aftersales initiatives focused on improving service quality, dealer performance, and customer satisfaction across the network- Contributed to process audits, capability assessments, and implementation of SOPs across service touchpoints- Supported cross-functional projects that enhanced internal reporting mechanisms, dealer evaluation frameworks, and operational workflows- Collaborated with tech and product teams on service digitization efforts, including pilot testing tools and feedback loop integration
Education
College of Engineering Trivandrum
Bachelor of Technology - BTech
2019 — 2023
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