Astha Kumari
Officer Suvidha Kendra | DCM Shriram Ltd | Digital Operations| Project Management & Farmer Empowerment
- Role
- Officer Suvidha Kendra - Team Lead at Dcm Shriram Ltd
- Location
- Hardoi, UP, IN
- LinkedIn followers
- 500 followers
About Astha Kumari
Agribusiness professional with 3+ years of experience in project management and rural…
Experience
Officer Suvidha Kendra - Team Lead
Jun 2024 — Present · Loni, IN
As the Suvidha Kendra Lead, I oversee the strategic and operational management of the Suvidha Kendra, ensuring alignment with organizational goals and delivering high-quality service to farmers. My role bridges technology, agriculture, and team leadership to drive impactful campaigns and efficient call center operations. Key Responsibilities:Lead a team of 20+ members, managing daily operations and resource allocation.Ensure adherence to key functional and technical metrics including call quality, campaign effectiveness, and infrastructure uptime.Design and update training materials, scripts, and campaign strategies to enhance service delivery.Conduct periodic reviews, prepare and share MIS reports with stakeholders.Coordinate with cane heads to align unit activities and campaigns.Identify training needs and implement internal and external skill development programs.Manage manpower-related matters including performance monitoring and incentive processes. Achievements:Achieved 99.5% system uptime, exceeding SLA benchmarks.Improved outbound call volume by 17% and ticket creation efficiency by 5%.Implemented a data-centric CRM system, automating resource allocation and campaign execution.Developed a robust training and recognition system, resulting in zero attrition and enhanced team performance.Leveraged tools like Looker Studio and MS Visio for data analysis and reporting accuracy. Skills & Tools:Project Management | Team Leadership | MIS Reporting | CRM Systems | Google Workspace | Looker Studio | MS Visio | Agricultural Extension | Conflict Resolution
Education
Sam Higginbottom University of Agriculture, Technology And Sciences (SHUATS)
Btech AGRICULTURAL ENGINEERING
2016 — 2020
Allahabad Agricultural Institute
Intermediate
2014 — 2016
Sam Higginbottom University of Agriculture, Technology And Sciences (SHUATS)
MBA AGRIBUSINESS MANAGEMENT
2020 — 2022
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