Andrew Stephens

About Andrew Stephens

Hey there! Currently steering the ship at TalentPop as the Director of Team Operations…

Experience

1. Managing Partner Director of Team Operations

   TalentPop

   May 2021 — Present · Los Angeles County, CA, US

   As the Director of Team Operations at TalentPop, I oversee and optimize the core operational functions of our organization, ensuring efficiency, accountability, and scalability across multiple departments. I directly manage Operations Managers, Team Leaders, and Lead Agents, while also working cross-functionally with other departments wherever my expertise is needed.My primary focus is on building and improving infrastructure that strengthens TalentPop’s ability to deliver high-quality service while maintaining operational efficiency. This includes:Performance & Accountability Systems – Designing and refining processes that ensure our agents and managers are consistently meeting both internal and client expectations.Escalation & Conflict Resolution – Acting as a key problem solver and peacemaker for complex organizational challenges and high-stakes issues.Process Development & Optimization – Creating scalable solutions to improve tracking, efficiency, and data accuracy across management and agent performance.Strategic Impact & Growth Initiatives – Driving high-level projects that enhance operations, improve retention, and even generate new revenue streams.Cross-Departmental Leadership – Ensuring synergy across departments by fostering collaboration, supporting management, and improving internal processes.Success in my role is measured by preventing operational issues from escalating to the founders, strengthening our management infrastructure, and ensuring TalentPop continues to scale efficiently while delivering an exceptional experience to clients.At my core, I thrive on identifying unseen issues before they arise and designing strategic solutions that drive long-term success. I strongly believe that what is not tracked is not managed, and my goal is to ensure TalentPop has the necessary systems, leadership, and accountability in place to support its continued growth.

Education

• Massachusetts College of Pharmacy and Health Sciences

  Master of Science in Clinical Research, Clinical Research

  2014 — 2016

• Massachusetts College of Pharmacy and Health Sciences

  Bachelor of Science in Pharmaceutical Sciences, Pharmaceutical Sciences

  2010 — 2014

Skills

• Regulatory Affairs
• Pharmacokinetics
• Organizational Development
• Biotechnology
• Organization
• Pharmaceutics
• Powerpoint
• Clinical Trials
• Clinical Trial Analysis
• Marketing
• Clinical Research
• Leadership
• Microsoft Excel