Assad MacToom
Energy Specialist @Octopus Energy
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WORK HISTORY
Energy Specialist @Octopus Energy
Lille, FR
At Octopus Energy, I work as an Energy Specialist within the Customer Operations team, delivering technical and empathetic support to our customers. I manage a wide range of queries, from billing issues and tariff changes to smart meter troubleshooting and usage analysis, ensuring a smooth and transparent experience. Using our proprietary platform, Kraken, I ensure data accuracy, regulatory compliance, and a smooth customer experience. My role also involves identifying process improvements and working with cross-functional teams to enhance our tech-driven, customer-centric approach to sustainable energy.
EDUCATION
Lycée des Mascareignes
French Baccalauréat (GCE “A-Level”)
Ecole du Centre - Collège Pierre Poivre
General Certificate of Secondary Education (GCSE)
Ministère de l'Éducation nationale et de la Jeunesse
BTEC Higher National Diploma
Vendeurs d'Excellence
Bachelor's degree
ABOUT ASSAD MACTOOM
From Mauritius Island. Passionate about politics, geography, history and Formula 1.
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