Asrin J.
Technical Account Manager Customer Success Specialist @Cisco
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WORK HISTORY
Technical Account Manager Customer Success Specialist @Cisco
Primary Support contact for strategic OpenDNS customers and partners• provide technical guidance, support, and input to win new business and build strong, long-term relationships• Coordinate with cross functional groups to identify challenges and recommend solutions in a prescriptive manner including best practices, feature requests, usage analysis, and customer feedback.• Provide training, consulting services and best practices to strategic customers, partners, and account managers.• Ensure prompt and appropriate resolution of strategic customers\' and partners\' technical challenges.• partner closely with Technical Support, Marketing, Engineering, Product Management and other departments to ensure a clear understanding of the customer/partner environments, challenges and requirements
EDUCATION
Chalmers University of Technology
M.Sc, Networks and Distributed Systems
University of Gothenburg
M.Sc, Human Communication
ABOUT ASRIN J.
Technical expert with fifteen years experience in cybersecurity and technical account management.
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