Ayoum Soumah
Senior Business Analyst @HCLTech
Calgary, AB, CA
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WORK HISTORY
Mar 2025 — Present
Senior Business Analyst @HCLTech
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Calgary, AB, CA
Working on a major enterprise-wide ServiceNow optimization initiative, contributing to digital transformation efforts through intelligent workflow design, reporting strategy, and stakeholder alignment.
SKILLS
IntegrationMicrosoft ExchangeBlackberry Enterprise ServerProfessional ServicesBusiness RequirementsMicrosoft ProjectProject ManagementSaasRisk ManagementPmoPmpLeadershipLarge Scale DeploymentsIT ManagementMs ProjectBusiness Process ImprovementCrmItilGmailTelecommunicationsPmbokAnalysisPre-SalesBusiness ProcessRequirements AnalysisCloud ComputingGoogle AppsLotus NotesIT Service ManagementChange ManagementManagementService DeliveryProcess ImprovementBusiness AnalysisTrainingStrategic PlanningIT StrategyItil V3 Foundations CertifiedCross-Functional Team Leadership
ABOUT AYOUM SOUMAH
Senior Business Analyst | ServiceNow | Digital Transformation | Agile Leadership…
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