Aso Mang
Technical Support Specialist @Execulink Telecom
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WORK HISTORY
Technical Support Specialist @Execulink Telecom
Woodstock, ON, CA
Provided remote technical support for internet, TV, phone, and smart home๏ Managed various networks, including 3rd-party infrastructure such as Bell FTTP, Rogers TPIA, and Cogeco TPIA๏ Handled ticketing, CRM documentation, inbound/outbound calls, and proactive service follow-ups๏ Use of Aurora monitoring tools
EDUCATION
Fanshawe College
Postgraduate Degree
Nnamdi Azikiwe University
Bachelor of Engineering (B.Eng.)
ABOUT ASO MANG
Experienced IT Infrastructure and Technical Support professional with a proven track record in delivering exceptional solutions and driving customer satisfaction. Skilled in project management, I excel at leading cross-functional teams to achieve strategic goals. Passionate about leveraging technology to optimize operations and enhance user experiences. Connect with me to explore opportunities in IT excellence.
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