Andréa Solarino
Client Advocate | Inquisitive Change Manager | Certified Facilitator | Delivering expertise in Customer Success, Strategic Account Management, Analyst Relations, and Program Development across health care and beyond..
- Role
- Senior Customer Success Manager, Customer Operations Oracle Health at Oracle
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Andréa Solarino
With 18+ years in healthcare IT, I\'ve built my career at the intersection of enterprise…
Experience
Senior Customer Success Manager, Customer Operations Oracle Health
Aug 2022 — Present
Align with health care delivery organizations to enable utilization and enrich the overall experience with Oracle Health. Focus on continuous improvement delivery, service level attainment, boosting satisfaction, and client retention. Key contributions include:> Customer Experience Management: Oversee the customer journey with Oracle Health solutions, ensuring operational success and high satisfaction levels.> Strategic Planning: In alignment with customer strategies and priorities, develop and track actionable plans to ensure progress on key initiatives.> Relationship Building: Cultivate strong connections with key customer stakeholders, leveraging these relationships to achieve positive outcomes and foster retention.> Transformational Support: Guide customers through transformation and adoption engagements, including upgrades, renewals, and go-lives.> Voice of the Client: Advocate and liason between customer and Oracle Health internal operations to address feedback, resolve issues and enable communication.> Process Improvement: Identify & execute initiatives that create efficiency, remove obstacles, and improve processes & approaches on behalf of customers.
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