Asmit Ashok Joshi
CSM | Driving High NPS & CSAT Score | Collecting Feedback | Whitespace Analysis | Client Workshops | Product Training | Upsell & Cross-sell | Testimonials.
- Role
- Customer Success Manager (Csm) at Automationedge
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Asmit Ashok Joshi
Experienced Sales and Business Development Professional with a demonstrated history of working in the Information Technology and Services Industry. Highly Skilled in Sales, Business-to-Business (B2B), Strategic Planning, and Business Development. Strong understanding of I.T. Business Development and working towards accelerated growth to achieve organizational and personal goals.
Experience
Customer Success Manager (Csm)
Jan 2025 — Present · Mumbai, IN
Maintain account health by conducting regular client visits to gather feedback via CSAT/NPS surveys and resolving usage challenges.• Drive retention by proactively engaging stakeholders ahead of renewal timelines to minimize churn.• Identify white space opportunities for cross-selling and upselling automation solutions across diverse departments.• Manage comprehensive CSM dashboard tracking license counts, product versions, and renewal dates.• Facilitate product training and certification for developers and stakeholders to ensure platform proficiency.• Lead marketing initiatives, including one-to-one client podcast interviews for brand promotion.
Education
Indian Education School Kandivali
SSC
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
MBA , Marketing and sales
M.L. Dahanukar College
Master in commerce, Marketing
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