Amanda MacKie
Client Services Principal @Medidata Solutions
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WORK HISTORY
Client Services Principal @Medidata Solutions
San Francisco, CA, US
Lead and mentor Project Managers, Engagement Directors, and Directors in delivering complex, high-value initiatives - ensuring exceptional quality outcomes while maintaining scope, timeline, and budget parameters Drive strategic negotiations and decision-making processes, providing executive guidance to clients while building consensus among diverse stakeholders Champion client success through forward-thinking solutions, proactive risk mitigation, and innovative approaches that consistently exceed expectations Navigate complex business challenges and conceptual problems, translating abstract ideas into actionable strategies that deliver measurable value to clients Build and maintain trusted advisor relationships with executives and key stakeholders across client organizations and internal teams
EDUCATION
University of North Carolina at Greensboro
BS, Nutrition Science; minors in Chemistry and Biology
ABOUT AMANDA MACKIE
As a Client Services Principal at Medidata, I lead a team of directors and their reports to deliver complex, enterprise SaaS programs. Understanding the AI trajectory, I provide holistic consultation and delivery experience to advise large Pharma in finding value in technological innovation. I’m equal parts operator and coach. Owning my portfolio/P&L, margin, and utilization, while turning risk into opportunity and escalations into advocates.I partner with Sponsors, CROs, and cross-functional Medidata teams (Product, Eng, Sales) to align scope, timelines, and budgets. I drive outcomes that move the needle: cleaner delivery, faster value, and customer growth. I’m known for my calm presence in complex situations, transparent governance, and for developing leaders who develop other leaders.What I do- Lead services & delivery for enterprise accounts; support and drive portfolio economics (P&L, margin, utilization, NRR/GRR)- Build high-trust, high-accountability teams; hire, mentor, and level-up managers and ICs- Drive operational excellence, capacity planning, playbooks, QA/QMS adherence, and lessons learned to process improvements- De-risk programs early (issue/risk radar, root-cause fixes) and keep stakeholders aligned with clear comms and governance- Partner with Sales to expand accounts and craft value-led sales orders.Clinical trials tech focus: EDC, eCOA/ePRO, RBQM, DCT/virtual, integrations & data flows.If you have a challenge you are struggling to solve, tag me in!
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