Asma Baig
Sr. Program Manager- Crew Scheduling - American Airlines
- Role
- Quality Assurance Management at American Airlines
- Location
- Arlington, TX, US
- LinkedIn followers
- 500 followers
About Asma Baig
Experienced leader with a proven track record of managing large teams, hiring and…
Experience
Quality Assurance Management
Jun 2015 — Present · Fort Worth, TX, US
Develop and implement staff training and mentoring programs. • Implement scheduler training and coaching initiatives.• Implement leadership training and coaching initiative.• Implement crew member quality service procedures.• Prioritize the organization quality service foundation• Evaluate behaviors for regulatory compliance and adherence to policy.• Address with union issues in a timely and courteous manner. • Ensure that rules of conduct are adhered to during all interactions.• Monitor the quality assurance program.• Listen to calls, either recorded, live or side-by-side while communicating feedback.• Continue to improve the quality program• Work with leadership in improving communication
Skills
- Time Management
- Kronos Timekeeping
- Banking
- Team Management
- Customer Retention
- Work Ethic
- Recruiting
- Sales Process
- HR Policies
- Hipaa
- Call Routing
- Interviews
- Health Insurance
- Leadership Development
- Adp Payroll
- Motivation
- Conflict Resolution
- Payroll
- Supervisory Skills
- Sales Management
- Administration
- Cisco Call Manager
- Hospitality
- Employee Engagement
- Workforce Management
- Customer Satisfaction
- Training
- Call Center Development
- Internet Recruiting
- Staff Management
- Nice Call Recording
- Strategic Hiring
- Inbound Marketing
- Avaya
- Sdlc
- Iex Total View
- Human Resources
- Coaching
- Employee Training
- Team Building
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