Asma Ali

About Asma Ali

I am a seasoned ServiceNow Lead Developer and Consultant with over a decade of experience driving digital transformation and enterprise automation across IT, HR, Security, and Customer Service domains. Currently leading ServiceNow initiatives at CACI International, I specialize in architecting scalable solutions using App Engine, ITOM, ITAM, HAM/SAM Pro, SecOps, and SPM.At CACI, I’ve designed and delivered enterprise-grade custom applications, automated complex workflows using Flow Designer, and integrated ServiceNow with platforms like AWS, Salesforce, SCCM, SAP, and Jira via Integration Hub. I’ve implemented ITSM, CSM, and ITAM strategies, ensuring operational excellence, compliance, and service quality across departments. My work in HAM Pro, Discovery, and CMDB has enabled real-time asset tracking, optimized inventory, and proactive incident resolution. I’ve also built secure integrations with security tools like Splunk, QRadar, and Qualys to support security operations and vulnerability response.Previously at Ameriprise Financial, I led ServiceNow development and configuration for ITOM, ITSM, HRSD, and CSM. I deployed HAM Pro features for lifecycle management and integrated with systems like Intune, Workday, and Forescout to unify asset and identity data. I streamlined service catalog fulfillment, enhanced CSM portals, and delivered tailored dashboards for HR, IT, and Compliance teams. My implementation of Discovery, Service Mapping, and CMDB governance drove visibility, data quality, and audit readiness.I bring a strong foundation in JavaScript, REST/SOAP, UI policies, and Glide scripting, along with a deep understanding of ITIL processes, performance analytics, and platform governance. I thrive in cross-functional environments, aligning technology with business outcomes.Let’s connect if you’re passionate about transforming service experiences and scaling enterprise workflows with ServiceNow.

Experience

1. Senior Servicenow Lead Developer Consultant

   CACI International Inc

   Mar 2023 — Present · VA, US

   Develop and implement custom applications in ServiceNow using App Engine to streamline business workflows.• Lead ITAM initiatives, automating asset tracking, procurement, and lifecycle management.• Optimize HAM Pro with governance policies and real-time asset tracking.• Improve SAM Pro by managing compliance, audits, and license optimization.• Implement ITOM including Discovery, Service Mapping, and Event Management for better visibility.• Integrate ITAM, ITSM, CMDB, and IRM data for accurate reporting, audit readiness, and risk visibility.• Automate workflows using Flow Designer, Business Rules, and Script Includes.• Configure IRM and GRC modules for risk, policy, compliance, and third-party issue tracking.• Integrate ServiceNow with external systems via REST, SOAP, and MID Servers for seamless data exchange.• Collaborate with business and IT teams to implement custom modules aligned with enterprise needs.• Conduct testing, debugging, and performance tuning to ensure system reliability and scalability.• Provide guidance on best practices in ITAM, ITOM, SecOps, IRM, and ServiceNow development.• Configure IRM and GRC modules for risk, policy, compliance, control monitoring, and third-party issue intake and mitigation tracking.• Provide guidance on best practices in ITAM, ITOM, SecOps, IRM, GRC, and ServiceNow development for improved governance and operational efficiency.• Maintain technical documentation including design specs, workflows, integrations, and compliance guidelines.• Maintain technical documentation including designs, workflows, and integration guidelines.• Partner with stakeholders, architects, and security teams to identify automation and governance opportunities.• Lead ITSM module implementation (Incident, Change, Problem, Knowledge), improving automation and SLAs.• Design and enhance UI Builder pages, components, and workflows for optimized user experience.