Aslam Shaikh

About Aslam Shaikh

As an IT Manager at Capgemini, I\'ve excelled in team leadership, IT service management, and infrastructure optimization. Team Supervision and Service Delivery:I supervised a team of IT professionals, ensuring seamless service delivery. I managed IT operations, recording, prioritizing, and efficiently managing incidents, service requests, and change requests, while maintaining high customer service standards and compliance with OLAs and SLAs. I defined and documented IT service operation procedures to drive efficiency and service improvements.Team Development and Agile Methodologies:I mentored and developed the team to embrace a proactive IT service culture through Agile methodologies.Cross-Functional Leadership:Collaborating with various teams, I worked with Datacenter, Network, Cloud Services, Storage & Backup Management, Asset Management, and Commercial Teams. I partnered with the Development team to identify and implement automation and system integrations, including monitoring tools, ServiceNow, and asset management tools using Ansible. I actively participated in Change Advisory Board (CAB) and Major Incident (MI) meetings to drive service improvement initiatives.Cloud and Infrastructure Management:I managed Cloud Monitoring and Azure Cloud VM Configuration. I worked closely with the Datacenter team, overseeing Storage, Backup, VM, SOC (Security), and Network functions. I implemented infrastructure monitoring tools for Infra and Application Monitoring, reporting, dashboarding, and business service maps.Expertise in Monitoring Tools:I gained hands-on experience with various infrastructure monitoring tools, including SolarWinds, ScienceLogic (SL1), SCOM, Dynatrace, Splunk, Microfocus Sitescope, NNMi, ManageEngine (NCM), Omi, BSM, Dynatrace, Cacti, and CrushFTP. I developed dynamic applications, Powerpacks, and customized event policies on ScienceLogic. I configured business service maps, topology maps, and dashboards for different towers and customized reports to meet management requirements.Cloud Integration and ServiceNow:I successfully onboarded AWS and Azure cloud subscriptions, vCenters, ESXi, and VMs on the ScienceLogic Platform.My career is a testament to teamwork, innovation, and excellence in IT service management. I\'m eager to continue making significant contributions to the dynamic world of information technologies.

Experience

1. Information Technology Manager

   Capgemini

   Aug 2015 — Present · IN

   Team Supervision and Service Delivery • Supervised a team of 13 IT professionals, ensuring seamless IT service delivery. • Managed day-to-day IT service operations, ensuring incidents, service requests, and change requests were recorded, prioritized, and efficiently managed while maintaining high customer service standards and compliance with OLAs and SLAs. • Defined and documented IT service operation procedures to enhance efficiency and drive service improvements. Team Development and Agile Methodologies • Mentored and developed the team to adopt a proactive IT service culture, regularly engaging through Agile methodologies. Cross-Functional Leadership • Collaborating with Datacenter, Network, Cloud Services, Storage & Backup Management, Asset Management, and Commercial Teams. • Collaborated with the Development team to identify and implement automation and system integrations, including monitoring tools, ServiceNow, and asset management tools using ansible. • Attended Change Advisory Board (CAB) and Major Incident (MI) meetings to address complaints and drive continual service improvement initiatives. Cloud and Infrastructure Management • Managed Cloud Monitoring. • Worked closely with the Datacenter team, overseeing Storage, Backup, VM, SOC (Security), and Network functions. • Implemented infrastructure monitoring tools for Infra and Application Monitoring, Expertise in Monitoring Tools • Gained hands-on experience with various infrastructure monitoring tools such as SolarWinds, ScienceLogic (SL1), SCOM, Dynatrace, Splunk, Microfocus Sitescope, NNMi, ManageEngine (NCM), Omi, BSM, Dynatrace, Cacti, and CrushFTP. • Developed dynamic applications, Powerpacks, and customized event policies on ScienceLogic. • Configured business service maps, topology maps, and dashboards for different towers, including VPN, Wireless, and Datacenter Team on ScienceLogic tool. • Customized reports to meet management requirements.

Education

• Prolytics Learning | Industrial Training Institute

  I.T.I, Electronics

• K.J.Somaiya Polytechnic

  Diploma, Industrial Electronics Technology

• Somaiya Vidyavihar University

  Diploma in Industrial Electronics

• K. J. Somaiya Polytechnic

  Diploma, Industrial Electronics Technology/Technician

• Morningside Evaluations and Consulting

  BACHELOR OF SCIENCE IN COMPUTER INFORMATION SYSTEMS, Computer and Information Systems Security/Information Assurance