Aslam Pasha

About Aslam Pasha

I am a Middle Office Manager specializing in PF Trust governance, compliance, and controlled operations, with a strong focus on building efficient, risk-managed, and data-driven processes.At Adecco, I oversee end-to-end PF operations including claim settlements, pension and transfer cases, compliance validations, and statutory adherence. I collaborate closely with payroll, treasury, compliance, and technology stakeholders to ensure process integrity, governance alignment, and improved turnaround time.I drive process optimization and automation initiatives to strengthen internal controls, reduce operational risk, and enhance employee experience. Leveraging analytics and structured reporting, I analyze performance trends, identify process gaps, and support data-backed decision-making across operations.Prior to this, I spent five years in BPO operations leading performance-driven teams in high-volume environments. This foundation strengthened my expertise in people leadership, SLA management, stakeholder engagement, and operational discipline.Key focus areas:Middle Office GovernancePeople ManagementCompliance & Risk ControlsPF Trust OperationsProcess AutomationData-Driven Operational ImprovementTeam Leadership & Performance ManagementI hold a Post Graduate Program certification in Data Science & Business Analytics and actively apply analytical thinking and Python-based analysis to improve operational efficiency and governance outcomes.

Experience

1. Manager

   Adecco

   Apr 2025 — Present · Bengaluru, IN

   Managing PF Trust operations within the Middle Office function, with accountability for governance, compliance, internal controls, and end-to-end claim lifecycle management.Overseeing PF-related operations including claim settlements, pension cases, transfer validations, and statutory compliance, while ensuring process accuracy, risk mitigation, and adherence to regulatory requirements.Leading a team handling employee queries across PF, pension, and transfer cases through multiple channels, ensuring SLA adherence, resolution quality, and operational efficiency.Driving structured process improvements and automation initiatives to strengthen internal controls, improve turnaround time, and enhance employee experience.Leveraging analytics and Python-based analysis to evaluate performance trends, identify process gaps, support fraud detection controls, and enable data-driven decision-making across PF operations.Key Responsibilities• Govern end-to-end PF claim processing and trust operations• Ensure compliance with EPFO, statutory, and internal audit requirements• Implement validation frameworks to reduce fraud risk and processing errors• Lead PF transfer and pension case management, including Annexure-K validations• Manage and coach the operations team handling employee queries• Drive CRM enhancements and workflow standardization• Develop reporting dashboards and structured MIS for governance visibility• Collaborate with payroll, treasury, compliance, and technology stakeholders• Support audits and regulatory reviewsTransformation & Impact• Implement digital workflows across PF operations• Drive automation of transfer claim approvals• Strengthen fraud-prevention controls through process redesign• Improve CRM utilization for resolution tracking and operational efficiency• Apply data analysis to improve turnaround time and operational performance

Education

• The University of Texas at Austin

  Postgraduate Diploma, Data science & Business analytics

• G S S institute of Technology

  Bachelor of Engineering, Electrical and Electronics Engineering