Aslam Muhammad
Ict Servicedesk Analyst @Royal BAM Group
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WORK HISTORY
Ict Servicedesk Analyst @Royal BAM Group
Hemel Hempstead, GB
Provide first-line technical support across hardware, software, and networking issues, ensuring quick resolution and minimal downtime.Troubleshoot incidents via ticketing systems, phone, and remote support tools.Collaborate with second-line teams to escalate and resolve complex issues.Deliver excellent customer service by translating technical issues into simple, user-friendly explanations.Support account management (Active Directory, Microsoft 365, authentication tools) and system access requests.
ABOUT ASLAM MUHAMMAD
IT professional with three years’ experience in Service Desk and Technical Support across…
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