Aslam Khan

About Aslam Khan

Current Job Profile:(Data Center Operation Lead) Since from November 22 to Till date. Job Responsibility • Handling the Data Center Operation Monitoring (DCOPs Monitoring team) as for TWO shared Project (MMG & Sydney trains) both are the APAC base projects. • Monitoring the server’s alerts and doing the Suppression of Monitoring for the servers. • Doing the servers onboarding and offboarding servers CTASK from the track teams. • Joining all the BAU call with clients and CAB and Pre Cab call. • Doing the team Handling for operation as DCOPs lead as 24*7 manner for support and maintaining production monitoring. • Manages End to End Critical Incident Management as responsible for overseeing all P1 and P2 Incidents must be resolved ASAP. • Facilitating and coordinating technical meetings. • Setting expectations of all stakeholders about the timelines and permissions required for the resolution and send Periodic updates to the stakeholders (and if required, to the customers) through Service Desk, until the Incident is resolved. • Initial Audit of Critical Incidents (P1/P2s) for correct priority and ensuring process following like proposing critical, Affected CI, Incident Summary and necessary attachments are there. • Worked with all stakeholders to identify the workaround or resolution for the Incident. • Handing work on assigned ticket, closure within SLA, to be part of P1,P2/high critical issue and provide support from ground level. Additional Roles: • Manage End to End Problem Management, to ensure that these are diagnosed, escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Customers to ensure accurate and appropriate communications during Problems. • Manages critical tickets and act proactively to avoid Potential Outage. • Doing root cause analysis between technical teams. • Tracks the progress of all Problem Records to ensure they are actively moving through the Problem Management Process. TOOLS KNOWLEDGE • Moog soft ( Ticketing Tool) • BMC Remedy • Zebbix • Service Now • Putty • Forticlien Working as IT Lead, Providing IT support to more than users. Working with 13 FMS engineers and looking after the entire IT-Operation part of Tower-4, HCL Technologies, SEZ Campus Noida. Co-coordinating with projects for their expansion and new requirement also work on new project setup. Regularly meet Project Lead and communicate with them for any upcoming maintenance and Downtime activity scheduled and solve their query, Responding to the emails from different users and stakeholders.

Experience

1. Technical Lead

   HCLTech

   Nov 2022 — Present · Noida, IN

Education

• Deen Dayal Upadhyay Gorakhpur University, Gorakhpur

  Bachelor's degree

  2005 — 2008

• Deen Dayal Upadhyaya Gorkhpur University

  Bachelor of Arts (B.A.)

  2005 — 2008

Skills

• Firewalls
• Computer Hardware
• Exchange Server
• Network Administration
• Servers
• Windows Server
• Ccna
• Dhcp
• Mcse
• Routers