Andy Skwarek
IT Sr. Director at Dell
- Role
- Sr Director - IT Nsa at Dell Technologies
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Andy Skwarek
Creative, results oriented Program Manager experienced in data driven process design, improvement and implementation in an international technical call center environment. Effective in applying Six Sigma methodologies within a Fortune 50 company. Demonstrated ability to coach and train agents to improve performance and reduce the impact of large scale product launches. Strengths lie in understanding complex processes by bringing business stakeholders and workers together to create and deploy game changing improvements- Six Sigma (Dell BPI) Certified with Mentoring experience- Extensive international business travel- Business Analyst for large scale enterprise projects from 100 to users- Familiar with waterfall and agile development cycles- Deep understanding of consumer computer hardware and software troubleshooting- Management of project and BPI teams- Creation and delivery of advanced training modules
Experience
Sr Director - IT Nsa
Mar 2023 — Present · Round Rock, TX, US
Skills
- Six Sigma
- Pmo
- Pmp
- Vendor Management
- Windows
- IT Service Management
- Sdlc
- Technical Writing
- Business Process
- Analysis
- Team Leadership
- Enterprise Software
- Operating Systems
- Technical Support
- Business Process Improvement
- Software Project Management
- Management
- Crm
- Integration
- Troubleshooting
- Training
- Sharepoint
- Process Improvement
- Cross-Functional Team Leadership
- Project Management
- Program Management
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