Hannah Taylor

About Hannah Taylor

I lead business operations at a digital agency, with a focus on turning data into smarter decisions around people, capacity, and growth.My work sits at the intersection of resource planning, financial performance, and delivery operations. I partner closely with leadership and project teams to ensure we are forecasting accurately, allocating strategically, and operating sustainably.Over the past several years, my focus has shifted from digital strategy execution to building the operational systems that make high-quality delivery scalable.What I specialize in:• Resource and capacity planning• Billability modeling and utilization management• Forecasting revenue and workload risk• Operational reporting and KPI development• Process design across project management and finance• Translating time tracking data into strategic insightI care deeply about building systems that reduce chaos, increase visibility, and empower teams to make better decisions. Strong operations aren’t about control, they’re about clarity.If you’re interested in agency operations, data-informed leadership, or scaling delivery teams sustainably, I’m always open to connecting.

Experience

1. Director of Digital Operations

   Interactive Strategies

   May 2022 — Present · Washington, DC, US

   Own agency-wide resource planning and capacity forecasting across multimillion-dollar web and digital engagements• Develop and manage billability targets, utilization reporting, and performance dashboards to guide leadership decision-making• Lead monthly opportunity forecasting with project managers to assess risk, pipeline strength, and future workload allocation• Translate time tracking and financial data into actionable operational insights• Improve visibility into revenue pacing, delivery risk, and staffing needs through structured reporting systems• Partner with Finance and Executive Leadership to align operational planning with revenue goals• Optimize workflows in Teamwork to improve time tracking accuracy and forecasting reliability• Design scalable operational processes that support sustainable growth

Education

• Garrett College

  Associate's degree

• West Virginia University

  Bachelor of Science (B.S.), Advertising with a minor in Communications

  2008 — 2010

Skills

• SEO
• E-Commerce SEO
• Marketing
• Marketing Communications
• Website Development
• Project Management
• Wordpress
• Dotnetnuke
• Communicaitons
• Social Networking
• Web Content Management
• Web Analytics
• E-Commerce
• Sem
• Social Media Marketing
• Google Analytics
• Ppc
• Web Project Management
• Digital Marketing
• Web Marketing
• Webmaster Services
• Email Marketing
• Integrated Marketing
• Web Design
• Google Adwords
• User Experience
• Online Marketing
• Digital Strategy
• Cms
• Interactive Marketing
• Online Advertising
• Social Media
• Content Management
• Web Development
• Lead Generation
• Digital Media
• B2b Marketing
• Brand Development
• Facebook
• Google Webmaster Tools