Asjad Mahmood
Onboarding Operations Manager @Starling
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WORK HISTORY
Onboarding Operations Manager @Starling
Cardiff, GB
Helping change banking for good! Supporting customer Onboarding of retail and business customers. I lead the personal account onboarding function for Starling, leading a team of 9 team leads and circa 90 onboarding associates.
EDUCATION
London Metropolitan University
Bachelor of Arts (B.A.), Business/Managerial Economics
SKILLS
ABOUT ASJAD MAHMOOD
Confident, innovative, and flexible professional with a proven track record of operational leadership, strategic management, and complaint handling in the banking industry. Adept at nurturing strong customer relationships, mitigating risks, and driving operational efficiency. Proven expertise in team leadership, people management, and training and development, successfully leading high-performing teams to execute positive change, continuous improvement, and improved customer journey. Demonstrates excellent written and verbal communication skills, analytical mindset, and a collaborative approach, complemented by ability to train, adapt and balance workloads in high-pressure environments. Seeking a Operations Manager role to leverage extensive experience in delivering outstanding customer service operations.
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