Asjad Mahmood

Onboarding Operations Manager @Starling

Swansea, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2024 — Present

Onboarding Operations Manager @Starling

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Cardiff, GB

Helping change banking for good! Supporting customer Onboarding of retail and business customers. I lead the personal account onboarding function for Starling, leading a team of 9 team leads and circa 90 onboarding associates.

EDUCATION

2012 — 2015

London Metropolitan University

Bachelor of Arts (B.A.), Business/Managerial Economics

SKILLS

Risk ManagementCustomer ServiceCustomer EngagementAdvising PeoplePayment SystemsPeople SkillsCrmRetail BankingManagementKnowledge SharingTime ManagementBanking SoftwareT24Telephone SkillsCustomer SatisfactionTeam LeadershipCustomer RelationsComplaint ManagementCustomer Relationship Management (Crm)Contact Center Operations

ABOUT ASJAD MAHMOOD

Confident, innovative, and flexible professional with a proven track record of operational leadership, strategic management, and complaint handling in the banking industry. Adept at nurturing strong customer relationships, mitigating risks, and driving operational efficiency. Proven expertise in team leadership, people management, and training and development, successfully leading high-performing teams to execute positive change, continuous improvement, and improved customer journey. Demonstrates excellent written and verbal communication skills, analytical mindset, and a collaborative approach, complemented by ability to train, adapt and balance workloads in high-pressure environments. Seeking a Operations Manager role to leverage extensive experience in delivering outstanding customer service operations.

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Asjad Mahmood — Onboarding Operations Manager at Starling in Swansea, GB | Unifers