Asja Cooper

About Asja Cooper

As a Director of Operations at IHOP with over 23 years of experience, I have developed a strong background in leadership, training, and compliance. I am responsible for training and developing general managers during and post pandemic with limited staffing for a multi-unit franchise mandated by the EEOC. I promote a culture of civility amongst leaders and their subordinates, and assist leadership in their development into their roles while working closely with HR to record and report policy violations within the franchise. I also conduct mock assessments to ensure management and teams are aligned with local, federal, franchisee, and corporate expectations. My goal is to hold management accountable for their performances and ensure they conciliate with all expectations. I am passionate about creating a positive and inclusive work environment, and I am always looking for ways to improve my skills and knowledge.

Experience

1. Director of Operations

   IHOP

   Feb 2002 — Present · Las Vegas, NV, US

   Accomplished, highly adaptable Director of Operations with 23 years, I am responsible for training and developing general managers during and post pandemic with limited staffing for a multi-unit franchise mandated by the EEOC. Promotes and encompasses a culture of civility amongst leaders and their subordinates. Assist leadership in the development into their roles while working closely with HR recording and reporting policy violations within the franchise; following compliances that align with an EEOC consent decree. Essentially holding management accountable for their performances to ensure they conciliate with local, federal, franchisee, and corporate expectations. Conduct mock assessments to ensure management and teams are meeting standard level expectations following best practices for food safety and sanitation guidelines to keep the public safe from foodborne illnesses. Exceeding brand standards are at the forefront of my priorities. As the leader of any organization, I understand that the team member experience and the guest experience are interconnected. Promoting a diverse work environment that is a positive, safe space for team members leads to civility and morality shared within the organization, resulting in retention and improved performances. Finally, a great team member experience leads to a great guest experience which ultimately results in a reduced amount of guest complaints, ultimately increasing guest traffic and sales.

Education

• University of Nevada-Las Vegas

  Business Administration Certification , Business Administration and Management, General

• Marinello Schools of Beauty-Las Vegas

  Nail Technician/Specialist and Manicurist

  2003 — 2003

• University of Phoenix

  Associate of Arts - AA, Criminal Justice and Corrections

  2010 — 2012