Asish Kumar Manchikalapudi
ServiceNow Developer at POPX | Digital Transformation Specialist | ITSM, CSM, Service Portal, Integrations, Mobile App, Enterprise Workflows
- Role
- Senior Servicenow Developer at Popx
- Location
- Vijayawada, AP, IN
- LinkedIn followers
- 500 followers
About Asish Kumar Manchikalapudi
I am specialised in delivering innovative, user-centric solutions that drive digital transformation and operational efficiency for global organisations. My expertise spans ITSM, CSM, Service Portals, Virtual Agents, mobile development, and complex system integrations, enabling businesses to optimize workflows and enhance customer engagement.Throughout my career, I have achieved several milestones that showcase my ability to deliver impactful results:* Trusted to represent my organization onsite in Bahrain, where I collaborated directly with the client to gather requirements, present solutions, and strengthen the relationship. Delivered a comprehensive Employee Center Portal that integrated multiple business services, resulting in increased customer engagement and accessibility. Integrated ServiceNow platform with Oracle ERP and Microsoft Azure, facilitating seamless data exchange and synchronization accuracy by 50% for enterprise clients.* ServiceNow mobile app customization enabled effortless access for users, further enhancing their overall experience and driving adoption of the ServiceNow platform.* Promoted to Team Lead, where I successfully built and managed a high-performing delivery team. I have fostered collaboration, mentored junior developers, and ensured timely project deliveries while maintaining high-quality standards.* Engineered a custom Service Portal that increased user adoption by 30% and reduced service request resolution times through intuitive design and functionality tailored to business needs.* Designed scalable workflows and automated processes using Flow Designer, achieving a 25% improvement in operational efficiency. Integrated real-time data synchronization between ServiceNow and external systems, ensuring accuracy and reliability.* Played a pivotal role in deploying Virtual Agents across multiple clients, enabling conversational interfaces for catalog requests, task approvals, and streamlined user interactions within ServiceNow.I am deeply committed to delivering measurable business outcomes by aligning technology with strategic objectives. My leadership experience, combined with technical expertise, has enabled me to build strong client relationships and deliver results that exceed expectations.If you’re seeking a ServiceNow expert and leader with a proven track record of building scalable solutions, optimizing user experiences, and driving team success, let’s connect.
Experience
Senior Servicenow Developer
Dec 2024 — Present · Bangalore Urban, IN
Configuring, developing, and testing solutions on the platform to meet business requirements.Working with process owners to identify opportunities for improvementDeveloping and delivering tailored solutions in ServiceNow, ensuring domain-specific requirements are fulfilled for each client.Maintaining strict adherence to domain separation, ensuring client-specific customizations remain isolated and secure.Providing technical expertise and continuous support to enhance client satisfaction and operational efficiency.
Education
Government Polytechnic collage vijayawada
Diploma of Education, Electrical, Electronics and Communications Engineering
2012 — 2015
Dhanekula institute of Engineering and technology
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2015 — 2019
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