Asish Borah
Associate Director | Experienced in Project Management & Service Delivery | Ex-Microlander
- Role
- Associate Director at LTIMindtree
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Asish Borah
An accomplished professional with 13 years of experience managing and delivering services and projects across diverse industries including Retail, Travel, Hospitality, and Healthcare.With extensive experience in IT Service Management (ITSM), IT Operations, project management, customer success management, escalation, and service delivery, I have honed my ability to manage and streamline complex IT environments. My expertise encompasses designing and implementing ITIL-based processes, ensuring seamless IT operations, and driving key projects to successful completion within scope, time, and budget constraints. I have consistently prioritized customer success by fostering strong relationships, addressing escalations effectively, and delivering high-quality services that meet and exceed client expectations. My balanced approach to technical and managerial responsibilities has enabled me to lead teams to achieve operational excellence and deliver superior service outcomes.
Experience
Associate Director
Nov 2019 — Present · Bengaluru, IN
Program and Project manager
Education
Maria's Public School
10th
2006
Sikkim Manipal Institute of Technology - SMU
Bachelor of Computer Application
2008 — 2011
Hindustani kendriya vidyalaya
12th, Commerce
2006 — 2008
Skills
- Service Help Desk
- Salesforce.com System Administrator
- Mac Os
- Team Lead
- Shift Lead
- Incident Management
- Call Centers
- Kpo
- IT Service Management
- Vendor Management
- Citrix
- Itil Certified
- Service Delivery
- Remote Desktop
- Computer Hardware
- Salesforce.com
- Hardware Support
- Ios
- Wireless Networking
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