Asilynn T.

About Asilynn T.

I am a healthcare technology and operations professional with over 10 years of experience driving workflow optimization, system adoption, and cross-functional collaboration in complex clinical environments. My background spans customer success, process improvement, and Epic EMR systems, allowing me to bridge the gap between technology, operations, and patient care. In my current role, I serve as a primary point of contact for healthcare organizations, partnering with leadership, IT, and clinical teams to implement solutions, standardize workflows, and improve system utilization. I focus on delivering data-driven insights, enhancing operational efficiency, and ensuring long-term success through strong stakeholder engagement and strategic alignment. I have a proven ability to design and implement process improvements, develop training programs, and support large-scale initiatives that improve consistency, reduce variability, and drive better clinical and operational outcomes. My experience leading cross-functional teams and managing multiple accounts has strengthened my ability to navigate complex challenges while maintaining a strong focus on results. I am passionate about improving healthcare delivery by aligning people, processes, and technology—and I thrive in roles where I can drive meaningful change, enhance user experience, and contribute to a culture of continuous improvement. Core strengths include: • Operational Process Improvement & Workflow Optimization • Customer Success & Account Management • Stakeholder Engagement & Cross-Functional Leadership • Data Analysis, KPI Tracking & Performance Improvement • Epic EMR Systems & Healthcare Technology • Training Development & Change Management • Strategic Planning & Problem Solving

Experience

1. Customer Success Manager

   Lehigh Valley Health Network

   Dec 2022 — Present · Lehigh Valley, PA, US

   Serving as the main point of contact for Connect sites, helping them maximize their use of Epic systems, addressing challenges, and supporting their long-term goals, all while delivering white glove service. Working closely with both site leadership and IT teams, overseeing project implementation, workflow integration, and ongoing account management.Utilizing my extensive experience in account management and customer service in healthcare, and my knowledge of Epic applications.

Education

• Institute for Integrative Nutrition

  Gut Health

• Institute for Integrative Nutrition

  Certificate, Holistic Health Coaching

• Sanford-Brown Institute-Trevose

  Certificate, Medical Assistant Program

  2004 — 2005

• Quakertown Senior High School

  Diploma, General

  1993 — 1997

• American College of Healthcare Sciences

  Associate of Science - AS, Associate of Applied Science in Health and Wellness