Asif Yahya
Customer Success Manager @Hivebrite
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WORK HISTORY
Customer Success Manager @Hivebrite
Paris, FR
As a Customer Success Manager at Hivebrite, the focus has been on fostering strong relationships with clients while driving measurable outcomes through strategic initiatives. By spearheading various customer engagement programs, client satisfaction scores have seen an impressive rise of 25%, which directly contributed to higher retention rates across the board. Implementing data-driven upselling strategies resulted in a remarkable increase in revenue from existing accounts YoY. Collaboration with cross-functional teams has also played a crucial role in ensuring a high level of service delivery for the customers. Additionally, analyzing customer feedback helped identify key pain points leading to solutions that boosted our Net Promoter Score (NPS) by 15 points over six months. The journey has been all about creating value for customers while ensuring their success aligns with business goals.Competencies: Customer Engagement Strategies, Account Management Techniques, Performance Metrics Analysis
EDUCATION
Christ University, Bangalore
Master of Business Administration (M.B.A.)
COCHIN UNIVERSITY OF SCIENCE & TECHNOLOGY
Bachelor’s Degree
ABOUT ASIF YAHYA
I thrive on building meaningful relationships that help customers achieve their goals. Currently navigating the dynamic landscape of Customer Success at Hivebrite in Paris has been an incredible journey for me. Since I joined over three years ago, I\'ve had the privilege of managing 40+ accounts contributing to 5% increase in the NRR. Before Hivebrite, I spent time as a Customer Success Manager at Tracxn where I learned the importance of understanding diverse client needs across different markets - APAC, EMEA and the US. My time there sharpened my skills in retention strategies. Each interaction was an opportunity to learn something new about what customers value most. In my earlier role as General Manager at Asma’s Kitchen, I picked up key skills for business operations. My journey started with a Bachelor’s degree in Electrical Engineering followed by an MBA in Marketing from Christ University Bangalore; these academic foundations shaped my analytical approach toward problem-solving while also fuelling my creative side when it comes to developing innovative solutions for clients. If you’re looking to connect over insights about customer success strategies or share experiences about navigating diverse markets, feel free to reach out via my email - a••••••••@gmail.com Skills: Customer Success Management, Stakeholder Engagement, Retention Strategies, Client Relationship Building
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