Asif Pathan

Support Account Manager @GEP Worldwide

Joined as an Analyst, got promoted to Senior Analyst in 2021, and secured a Support Account Manager position in 2022\\\\n•Administrator access to the cloud-based GEP application SMART, which enables clients/vendors to perform procurement business.\\\\n•Provide technical assistance to multiple clients like CHEVRON, EXXON MOBIL, Kelloggs, GENERAL\\\\nMILLS, Cheniere Energy, Erste Group Bank AG, Colorado Springs Utilities, Qatar Gas, and Grupo Bimbo for e-Procurement tools.\\\\n•Perform initial level troubleshooting on the cases/incidents received on SALESFORCE and ServiceNow.\\\\n•Perform testing on the PROD environment after every PROD release.\\\\n•Analyze data and provide same-day resolution in over 90% of cases to ensure ‘Service Level Objectives (SLOs) are met\\\\n•Performance and capacity monitoring for local applications, provide proper remediation plan to address performance and capacity issues\\\\n•Responsible for creating and maintaining documentation related to application issues and their resolutions on SharePoint. Assist in the development of training materials for internal users as well as external customers.\\\\n•Work closely with the development team to resolve over 85% of code-related issues by performing initial analysis and suggesting remedial inputs for required code corrections.\\\\n•Training and mentoring internal staff on multiple production applications.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n