Asif Gul Malik
Senior IT Support Analyst at HyperThink Systems/Al-othman Holding| Ex-Technical Process Specialist at Infosys | Skilled in IT Support, System Administration & Troubleshooting | O365 | Excel | (Learning Data Analysis)
- Role
- Senior IT Support Analyst at HyperThink Systems
- Location
- Jammu, IN
- LinkedIn followers
- 500 followers
About Asif Gul Malik
IT Support Engineer currently working with HyperThink Systems, with prior experience at Infosys supporting enterprise users in fast-paced IT environments. Hands-on expertise in Windows OS, Office 365, Active Directory, VPN, Outlook/Teams, and ticketing tools, with a strong focus on incident resolution, SLA compliance, and user satisfaction.Known for clear communication, structured troubleshooting, and effective collaboration with cross-functional teams. Continuously learning and building knowledge in reporting, automation, and data tools to further enhance IT service efficiency and operational support.Seeking opportunities to grow as an IT Support / Service Desk professional while contributing to reliable and high-quality IT operations.
Experience
Senior IT Support Analyst
Dec 2025 — Present · Jammu & Kashmir, IN
Providing end-user IT support by understanding requirements and resolving issues via call center and helpdesk channels.Handling incidents and service requests using ManageEngine, ensuring SLA compliance for response and resolution times.Troubleshooting issues, implement solutions, and escalate unresolved cases when required.Performing Active Directory and Office 365 tasks including user creation, password resets, and account unlocks.Coordinating with Procurement for IT asset receiving and dispatch.Maintaining accurate ticket documentation and ensure smooth operation of IT equipment.
Education
Lovely Professional University
Master of Technology - MTech, Computer Software Engineering
I.K.Gujral Punjab Technical University
Bachelor’s of Technology, Computer Science Engineering
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