Asif Mahmood
Operations Manager @National Bank of Kuwait (International) PLC
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WORK HISTORY
Operations Manager @National Bank of Kuwait (International) PLC
London, GB
Daily management of teams, controls and planning of the workflow.Monitoring and Providing MI’s for the department.Daily tasks included controls, monitoring and oversight, confirming adherence of teams to SLA that meet business needs. Project Management and automation. Ensuring teams and personal adherence to and compliance with DPA, TCF, AML, SARS, Anticorruption Bribery standards.Dealing with all types of payments. CHAPS, SWIFT Payments worldwide, BACs and Faster payments.
EDUCATION
Government Degrees College Mirpur
Bachelor's degree, Banking and Financial Support Services
SKILLS
ABOUT ASIF MAHMOOD
SME (Subject Matter Expert) All payments including International payments and dealing with international banks worldwide. Deep understanding of (KYC/KYB) know your customer and compliance Excellent understanding of Project management (UAT of system managing external service provider and key point of contact) Excellent understanding of MM/FX payments transactions. Empowering and enabling management approach Excellent customer experience developer and creative problem solver Efficiency and Effective streamlining processes Dealing with third party service providers with a risk based approach Training teams and writing procedural documents. 25 years’ experience working in FCA/PRA regulated companies I am a highly motivated finance professional that has over 25 years’ experience within banking and finance sector. I have led on numerous successful transformation projects resulting in efficiency and effectiveness. I have a proven track record of success which has been recognised internally and externally. Ensuring excellent customer experience and satisfaction is at heart of my approach. I have successfully managed digital application for the bank with 100% success rate. I provided feedback to enhance functionality of digital app. I have excelled in my approach of automating a number of laborious manual processes to reduce the error rate complaints for the organisation. I have a proven ability to make a positive impact and attract customers through experience and dedication. Committed, thorough, reliable, effective problem solver and decision maker with a keen eye for detail. I am very flexible with regards to working requirements and business needs. I have comfortably adjusted and adapted to various environments and challenges. I have not faced any obstacles within my employment history or personal life that I was not able to overcome.
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