Asif Ali

About Asif Ali

A CSPO, PSPO, and POPM (SAFe) certified Product Manager with 9+ years of experience in the tech industry. Proven ability to lead and deliver complex products on time and within budget. Expertise in a variety of business domains, including ecommerce, core banking, and insurance. Dedicated to delivering value to customers and stakeholders. Strong problem-solving and analytical skills.Specific accomplishments:• Led a team of 10 engineers to revamp a key feature, resulting in a 20% increase in usage within 6 months.• Launched a new enterprise product that was used by users within 1 year of its launch, exceeding initial user acquisition goals by 100%.• Successfully managed a complex software project that involved multiple stakeholders and technologies.• Implemented agile development process that resulted in a 20% reduction in time to market.

Experience

1. Product Manager Customer Service & Refund Systems

   Tata Consultancy Services

   Nov 2024 — Present · Seattle, WA, US

   Own the product strategy for a business‑critical customer service system of record used by agents to process complex refunds, make‑goods, and non‑return adjustments. The platform also acts as a fallback when POS flows are unavailable, governing ~$2M in annual fund allocations with tight fraud‑prevention and audit requirements.* Modernized legacy workflows during migration by mapping current‑state pain points, defining target‑state flows, and sequencing delivery for risk‑controlled rollout; increased fund‑request handling efficiency by ~25% and reduced manual touchpoints per case.* Established fraud‑aware controls (eligibility rules, approval gates, and audit trails) to safeguard ~$2M/year in allocations; reduced manual exception overrides and improved reviewer accuracy, lowering exposure while preserving agent speed.* Positioned the system as the POS fallback for exception scenarios by tightening data contracts and failure‑mode handling; cut handoffs/reattempts per exception and shortened time‑to‑resolution for high‑risk cases.* Instituted data‑driven decision making by defining operational metrics (e.g, turnaround time, exception rate, rework rate) and building lightweight dashboards; surfaced insights that reprioritized backlog toward highest impact fixes.* Aligned cross‑functional governance (risk, legal, compliance, operations, engineering) around a single source of truth and change‑management cadence; reduced reporting discrepancies and improved audit readiness.

Education

• Birla Institute of Management Technology (BIMTECH)

  Master of Business Administration - MBA

• Anna University Chennai

  Bachelor’s Degree, Mechanical Engineering

  2004 — 2008