Asier L.

Premium Customer Engagement Executive @American Express

GB

Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, elite customer care environment.Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership.Indulge in recognizing Centurion Card Members as individuals through unexpected relevant recommendations of product offers and benefit enrollments that deepen customer engagement.Develop key selling skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections, and closing sales.Address general and account-specific customer inquiries- statement and APR inquiries, card replacement, make payments, rewards redemption, etc, and update customer account information.Use tools and resources to identify elite custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets.