Asia D. Smith

About Asia D. Smith

I’m a SHRM-certified leader with 10+ years of experience in HR and Talent Acquisition, now serving as a General Manager. My passion lies in building strong teams, aligning people strategy with business goals, and leading with integrity and impact.From recruiting top talent to driving operational results, I bring a people-first approach to everything I do—focusing on culture, collaboration, and sustainable growth.

Experience

1. General Manager

   Home Clean Heroes

   May 2025 — Present · Charlotte, NC, US

   As General Manager, I lead the day-to-day operations of a dynamic cleaning service, driving performance, customer satisfaction, and team development. I manage a team of cleaning specialists, oversee scheduling and logistics, and ensure operational efficiency across the board. This hands-on leadership role combines strategic planning with frontline execution to deliver exceptional service and business growth.Key Responsibilities: • Recruit, train, and supervise a high-performing cleaning team • Plan and optimize daily service routes to maximize efficiency • Manage work orders, invoicing, and payment processing using business software • Conduct in-home service estimates and support customer acquisition • Oversee inventory management and maintain adequate supply levels • Resolve customer inquiries and implement service improvements • Monitor financial performance, budgets, and key performance indicators (KPIs) • Represent the company at community events and lead local marketing efforts • Promote a positive, compliant, and performance-driven work environment

Education

• Southern Illinois University, Carbondale

  Bachelor of Arts (B.A.), African-American/Black Studies

  2009 — 2013

• University of North Carolina at Charlotte

  Certificate, HR Certification Exam Prep: HRCI PHR®/SPHR® and SHRM CP/SCP

• Southern Illinois University, Carbondale

  Master of Science in Education, Workforce Education and Development

Skills

• Teaching
• Time Management
• Public Speaking
• Facebook
• Student Development
• Critical Thinking
• Clerical Work
• Event Planning
• Interviews
• Clerical Skills
• Microsoft Powerpoint
• Cpr Certified
• Recruiting
• Nonprofits
• Telephone Skills
• Marketing
• Community Outreach
• Team Building
• Program Development
• Management
• Data Entry
• Youth Mentoring
• Microsoft Excel
• Powerpoint
• Microsoft Word
• Customer Service
• Teamwork
• Administrative Assistants
• Leadership
• Microsoft Office
• Sales
• E-Learning
• Training
• Social Networking
• African Studies
• Research
• Sociology
• Adult Education
• Public Relations
• Instructional Design