Asia McLean
Customer Success Manager at Tanium
- Role
- Senior Customer Success Manager at Egnyte
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Asia McLean
Motivated SaaS Customer Success Manager with a lengthy background in numerous sales organizations such as retail, automotive, and IT. Knowledgeable with working on Enterprise and Commercial accounts, as well as SMB. Dedicated in solving customers pain points and issues.
Experience
Senior Customer Success Manager
Jul 2024 — Present · US
Responsible for managing new customers after the implementation process in order to ensure successful onboarding and adoption of our platform. • Became a product expert including the technical workings and practical business application• Developed strategic success plans for customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams.• Performed quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services.• Kept customers informed of process and procedural changes.• Managed resolution of escalated customer issues.• Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements.
Education
Durham Technical Community College
Associate of Arts (A.A.)
2010 — 2018
North Carolina Central University
Business/Corporate Communications
2010 — 2018
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