Asia Johnson
Customer Success | Account Management | Data Analytics
- Role
- Customer Solutions Specialist at Mikmak
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Asia Johnson
Customer Success and Program Management professional with 7 years of experience driving customer engagement, cross‑functional collaboration, and data‑driven program execution across SaaS, e‑commerce, and digital marketing environments. Skilled in building customer relationships, managing multi‑channel communications, optimizing customer journeys, and supporting storytelling initiatives. Known for operational excellence, community‑oriented thinking, and the ability to translate customer insights into impactful programs that strengthen advocacy, retention, and brand loyalty
Experience
Customer Solutions Specialist
Apr 2023 — Present
o Manage and optimize eCommerce performance for 50+ enterprise clients, improving product visibility, conversion paths, and digital merchandising strategies.o Serve as primary customer and media support contact, resolving 100+ technical issues monthly and coordinating cross‑functional escalations across Product, Engineering, andCustomer Success.o Maintain 8.0+ CSAT and exceed YoY growth and retention targets by 15% through proactive communication, insights sharing, and customer‑centric problem solving.o Partner with internal teams to streamline operational processes, improve customer workflows, and enhance the overall customer experience.
Education
Florida Agricultural and Mechanical University
Bachelor of Science - BS, Accounting
2016 — 2019
Florida Agricultural and Mechanical University
Master of Business Administration - MBA
2019 — 2020
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