Asia W. Glover

About Asia W. Glover

Enthusiastic Account Manager with experience solving problems creatively, using tact and diplomacy to achieve win-win outcomes. Skilled at working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adept at building loyalty and trust between organizations and customers through active listening, conflict resolution, and effective communication. Illustrates a track record of success in process management with a strong technical aptitude. Organized and dependable manager with the proven ability to oversee multiple projects with a positive attitude. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Eager to apply over 15 years of relevant experience paired with an MPA toward a challenging new opportunity within the tech industry.Skill Highlights:•Thrives in remote positions including deadline-driven, high pressure environments •Adaptable and tech-savvy professional with experience using programs including Salesforce to maintain communication with customers and generate customer loyalty and retention•Committed to driving customer-driven support through organizational transformation; focused on change management, embracing diversity, developing staff, and encouraging cross-functional collaboration•Consistently ranked in the top 20% in customer satisfaction ratings with previous employers•Implements processes that increase productivity, service improvement, and customer satisfaction•Develops and maintains relationships characterized by a high level of acceptance and mutual respect•Experienced at bringing fresh ideas to the table when working to solve business problems, using commercial understanding to generate innovative solutions•Skilled at assessing process risks, anticipating challenges, and providing escalation management when needed•Dynamic public speaker and group facilitator with experience breaking down complex structures into relevant points to a diverse set of stakeholdersInterested in connecting? Send a message via LinkedIn or by email to a••••••@yahoo.com

Experience

1. Account Manager

   SmartFinancial

   Mar 2022 — Present

   Serve as the lead point of contact for all customer care matters through effective relationship building and conflict resolution•Proven ability to communicate difficult, technical concepts with customers in a professional and thoughtful way•Successfully maintain, grow, and optimize existing accounts through discovery, communication, and positive customer rapport•Demonstrate technical background by identifying unique products that fit each client’s individual needs; schedule and go through demos of technical products and software to develop a deeper client understanding and promote new sales •Consistently follow up with clients to ensure customer satisfaction, consult on new offerings, and provide a high level of service•Develop and strengthen relationships with clients; hit or exceed revenue targets based on excellent client retention goals

Education

• Valdosta State University

  Master of Public Administration - MPA

• Valdosta State University

  Bachelor of Business Administration - BBA