Asia Gladney
Operations Manager @Qtc Management, Inc
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WORK HISTORY
Operations Manager @Qtc Management, Inc
Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service• Identify and maintain appropriate staffing levels• Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions• Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations• Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of customer issues, and identify workflow concerns for specific cases and employees• Ensure the use of best practice workflows and operational excellence in activities are utilized and seeks methods of automating recurring processes• Direct the training of team members• Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the medical records process and upcoming procedure changes• Analyze and report on a monthly and quarterly basis operational statistics• Administer and monitor cost effective fiscal controls and services• Assist in providing timely and exceptional training and sales for our providers (medical professionals) in QTC’s network• Responsible for monitoring and managing expenses (OPEX)• Perform other duties and responsibilities as assigned
EDUCATION
Tennessee State University
Executive MBA
Belmont University
Bachelor of Science - BS
Hume-Fogg Academic Magnet
High School
ABOUT ASIA GLADNEY
As an Operations Manager at QTC Management, Inc, I am responsible for the performance…
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