Ashwitha Shetty
Sales Operations Leader | Driving Business Growth through Retention
- Role
- Sr Customer Success Manager at LeapSwitch Networks
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ashwitha Shetty
With 16+ years of expertise in sales, business development, customer success, and sales…
Experience
Sr Customer Success Manager
Apr 2022 — Present · Pune, IN
Ensure the timely tracking and delivery of all orders, within agreed-upon timelines and with minimal intervention, to maintain optimal customer satisfaction and delivery excellence in specific service lines and geographic responsibilities. Uphold end-to-end accountability for customer satisfaction and overall delivery excellence, while fostering positive relationships with customers. Collaborate closely with Sales and pre-sales teams to optimize service delivery, eliminate issues with the order process, and provide customers with a seamless experience. Work with internal teams and vendors to identify necessary activities for successful project delivery within the given service line or function. Promptly identify and address opportunities or issues to ensure customer satisfaction and overall excellence, while maintaining an understanding of the demand pipeline and working with Resource Planners to ensure adequate resource supply.Maintain a focused, deadline-oriented approach, while analyzing data and producing reports to make informed decisions.
Skills
- Sales
- Team Management
- Crm
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