Ashwin Kudwa
Technical Program Manager Ii @Amazon
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WORK HISTORY
Technical Program Manager Ii @Amazon
London, GB
Subject Matter Expert owning global AI/ML recommendation routing and personalization systems for consumer experiences through ML driven innovations.• Drove delivery of 14 cross-functional initiatives as part of the consumer service product team, exceeding annual transfer reduction goals by 6.82% and generating $6.7M in global cost savings through optimized AI/ML powered routing recommendations for member experiences. • Owned and executed 8 key North America and Europe initiatives; designed and scaled custom recommendation algorithm packages that delivered $3M in annualized savings and achieved 55% of team goals.• Built and globally deployed a scalable language-based recommendation algorithm leveraging customer contact history as a prediction signal for preferred language; rolled out across 11 markets (Americas, EU6, India, MENA) for Phone, Chat, and Email channels, yielding $935K in cost savings. • Led VP sponsored Human-in-the-Loop (HITL) GenAI pilot programs in US, UK, and Canada markets within an accelerated 3-month timeline; delivered fully AI bot-driven concession workflows with 56% approval rate and minimal human intervention, resulting in $1.8M savings while enhancing member and agent experiences. Collaborated closely with SDEs, Product Managers, Program Managers, and Operations to resolve blockers and managing dependencies.
EDUCATION
Visvesvaraya Technological University
Bachelor of Engineering - BE, Electrical and Electronics Engineering
ABOUT ASHWIN KUDWA
Technical Program Manager with 20+ years driving complex technology programs at Fortune 200 companies. For the past 4+ years at Amazon, I have owned the worldwide AI/ML-powered recommendation routing portfolio and roadmap for Global Consumer Technology and Products (CTAP) and Associate Facing Solutions. I design and scale recommendation algorithms, Human-in-the-Loop (HITL) GenAI pilots, and personalization systems that reduce friction and deliver tens of millions in impact for consumer experiences at massive scale.Key achievements at Amazon:• Built and globally deployed scalable recommendation algorithms (language-based, escalation prediction) across 11+ markets, generating $3M+ in annualized savings.• Led VP-sponsored HITL GenAI pilots in US, UK, and Canada — 56% AI approval rate,$1.8M savings, minimal human intervention.• Drove 17+ high-visibility initiatives exceeding goals by 13.5%, saving $14M+ and 400K+ agent hours.Earlier at Mindtree Ltd.(15+ years), I led AI chatbot/voicebot programs, Google Cloud AutoML pipelines, and global policy platforms for Lincoln Financial and AIG — building deep expertise in translating technical complexity into measurable business outcomes.Passionate about using AI to create delightful, personalized consumer and member experiences at global scale. Open to conversations with forward-thinking tech companies building the future of recommendations, search, discovery, and GenAI-powered products and leaders in AI-driven consumer tech.Technical skills:• AI/ML & GenAI: GenAI Human-in-the-Loop (HITL), AI/ML Recommendation Systems, Personalization Algorithms, Google Cloud AutoML, Chatbots, Voicebots, Speech-to-Text & Text-to-Speech, Machine Learning Pipelines, Intelligent Routing & Ranking, A/B Testing & Experimentation• Data & Visualization: Tableau, Power BI, Data Visualization & Storytelling, Data Analysis & Metrics• Program Management & Tools: Agile, Kanban, Scrum, Lean, BPMN, UML, VersionOne, JIRA, Requirements Elicitation, Cross-Functional Program Leadership, Stakeholder Alignment, Ambiguity Navigation, Risk Management, Launch Readiness, Dependency Mapping, Roadmap Planning• Programming & Tech: Python, SQL, JSON, Java, JavaScript, XML, API Development & Integration
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