Ashwini Sharma
Marketing Ops @ValueFirst | Chatbot Strategist, Omnichannel Expert
- Role
- Associate Marketing Operations at ValueFirst
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Ashwini Sharma
Experienced Marketing Operations Specialist with a passion for leveraging business analytics and AI to drive customer engagement and retention. With an MBA in IT Management and Business Analytics, I have successfully delivered multiple chatbot projects, increasing customer satisfaction for various clients across industries. My strengths lie in sales target management, client communication, and exploring innovative digital interaction strategies. I am always looking to apply my skills to enhance business performance and the customer experience. Outside of work, I enjoy traveling, playing video games, chess, and exploring the oddities of life.
Experience
Associate Marketing Operations
Sep 2023 — Present · Gurugram, IN
Chatbot Strategy Development- Formulate comprehensive strategies for integrating Chatbot and Conversational AI solutions into marketing operations.2. Deployment Oversight- Lead the end-to-end deployment of Chatbot solutions, ensuring seamless integration with 3. CPaaS Expertise- Stay abreast of the latest trends and advancements in CPaaS, providing insights and recommendations for leveraging CPaaS capabilities.4. Data Analysis and Optimization- Utilize data analytics tools to monitor Chatbot performance and user interactions and optimization strategies based on data insights to enhance Chatbot effectiveness.5. Cross-functional Collaboration- Foster collaboration with marketing, sales, and IT teams to ensure alignment of Chatbot deployments with organizational goals.
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Computer/Information Technology Administration and Management
2021 — 2023
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