Ashwini Shikram
Immediate joiner | Major Incident Manager | Incident Management, Critical Incident Response
- Role
- Major Incident Manager at Tata Consultancy Services
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ashwini Shikram
Result-oriented 7 years of experience managing important problems and ensuring prompt resolution to reduce business impact characterize this ITIL Major Incident Manager. Competent in managing multidisciplinary teams and applying best practices for ITIL. Skilled at using communication protocols and incident management systems to promote operational excellence. Dedicated to providing outstanding customer service and encouraging ongoing process enhancements while handling challenging situations in a clam and organized way.
Experience
Major Incident Manager
Apr 2021 — Present · Pune, IN
Manage the full lifecycle of ITIL Incident Management process : Oversee incident resolution from initial reporting to closure, ensuring adherence to organizational standards.* Provide real-time support for critical incidents: Coordinate with support teams to ensure timely resolution of Severity-1 and Severity-2 incidents.*Ensure timely incident notifications: Send notifications to stakeholders as per agreed processes and follow up for updates to drive resolution.* Manage incident records and reporting: Create incident timeline reports, update incident records, and provide regular updates to management.* Coordinate incident resolution activities: Lead and facilitate investigations, meetings, and conference calls related to incident management.* Ensure process improvement: Review and identify opportunities to enhance incident management processes for grater efficiency and effectiveness.
Education
Shri shivaji high school and jr collage
Hsc
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Engineering - BE, Electrical engineering
Maharashtra State Board of Technical Education (MSBTE)
Diploma of Education, Electrical
Shri shivaji school yavatmal
SSC
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