Ashwini Pandey

About Ashwini Pandey

At ServiceNow as Senior Territory Lead for BFSI, I focus on enabling financial institutions to modernize operations and enhance customer experiences using the Now Platform®. Collaborating with CXOs and digital transformation leaders, our team delivers tailored solutions in IT Service Management (ITSM), IT Operations Management (ITOM), Risk & Compliance (IRM), and AI-driven automation to simplify complexities and drive measurable outcomes. Over the past seven years, my expertise has evolved across emerging technologies, with a focus on AI, automation, and customer lifecycle management. My mission is to empower organizations to adapt quickly and innovate effectively in the ever-changing BFSI landscape. By leveraging a deep understanding of client needs, we aim to foster long-term partnerships built on trust, transformation, and tangible success.

Experience

1. Sales Director - Bfsi (Strategic Accounts)

   ServiceNow

   Jul 2025 — Present · Mumbai, IN

   As a Territory Sales Director (BFSI) at ServiceNow, I lead strategic sales initiatives focused on helping financial institutions transform their operations and customer experiences through the power of the Now Platform®.My core responsibility is to partner with CXOs and digital transformation leaders across the BFSI landscape to drive adoption of ServiceNow’s purpose-built solutions — including IT Service Management (ITSM), IT Operations Management (ITOM), Risk & Compliance (IRM), Customer & Employee Workflows, and our rapidly growing AI and automation capabilities.Leveraging ServiceNow’s unified platform approach, I help BFSI organizations modernize legacy systems, reduce operational complexity, and deliver seamless, resilient, and scalable workflows across IT, operations, risk, customer service, and front-office transformation.I work in close collaboration with solution consultants, industry specialists, partner ecosystems, and product teams to craft tailored value propositions that align to regulatory priorities, core banking modernization efforts, operational efficiency goals, and enhanced customer experiences.My mission is to ensure ServiceNow is a strategic enabler for the BFSI sector in India — helping clients shift from siloed tools to a platform of platforms, enabling innovation at scale, improved time to value, and AI-driven outcomes.

Education

• BIT Mesra Student-Industry Relations Cell

  BBA, Business Administration and Management, General

  2003 — 2006

• Punjab Technical University

  Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services

  2012 — 2014

Skills

• Call Centers
• Business Development
• Management
• Diligent
• Outsourcing
• Customer Relationship Management (Crm)
• Transition Management
• Vendor Management
• Team Management
• Process Excellence
• Mis
• Workforce Management
• Bpo
• Motivation
• Operations Management
• Soft Skills
• Performance Management
• Crm
• Service Delivery