Ashwini Mane
Customer Success Manager at SAP
- Role
- Sr Customer Success Partner at SAP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ashwini Mane
A proactive person with a strong foundation in software sales & marketing, a drive to learn new things, weave versatile ideas and effectively incorporate them. Ability to understand complex requirements and deliver results in the simplest manner.
Experience
Sr Customer Success Partner
Feb 2022 — Present · Mumbai, IN
I manage complete CX Transformation Journey of large enterprises across industries for SAP Customer Experience (CX) SaaS solutions as a CSM• I am accountable for handling customers West-India to ensure they have smooth implementation/deployment, Go-live, adoption and consumption of SAP Solutions in Customer Experience space.• Helping organizations to get on-boarded in their digital sales journey from lead to order to fulfilment to cash cycle conversion with SAP Sales Cloud, Service Cloud, Commerce Cloud, and other pillars of CX Solutions.• Managing renewal process, forecasting, up-sell solutions and services, and expansion of solution scope, building customer reference base amongst large enterprise customers in India Sub-continent region.• Ensuring higher cloud backlog revenue and lower churn across all the solutions to increase revenue for SAP by targeting cross sell/ upsell motions actively.• Create repeatable, scalable frameworks and processes for different segments of customers. Examples include playbooks, success maps, use case documentation, and reference assets.
Education
Savitribai Phule Pune University
Bachelor of Engineering - BE, Information Technology
2011
Indian Institute of Management Tiruchirappalli
PGPM
2012 — 2014
Fergusson College
HSC
2003 — 2005
Skills
- Territory Planning
- Marketing Strategy
- Sales Management
- Requirements Analysis
- Exit Interviews
- Services Marketing
- Demand Generation
- Market Research
- Marketing
- Employee Referral Programs
- Opportunity Qualification
- Sql
- C++
- Software Industry
- Consumer Behaviour
- Social Media Marketing
- Human Resources
- Java
- C
- Product Management
- Defect Tracking
- Release Management
- Core Java
- B2b Marketing Strategy
- Javascript
- Microsoft Excel
- Sap Retail
- Microsoft Office
- Sales
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