Ashwini M
Service delivery team lead / people manager at Wipro technologies, ITIL certified
- Role
- IT Servicedesk Team Lead at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
IT Servicedesk Team Lead
Jun 2025 — Present · Bengaluru, IN
Managing a team of 60+ engineers.Managing day to day function of the team including people issues & escalations on floor.Conducting pre-focal point (one-on-one) review (annually) and performance review (Quarterly).Working with account managers and ensuring best service to our clients.Bringing in innovations in the R&R approach and ensuring the there is a governance in the R&R mechanism.Managing metrics like NSAT, MTTR and AHT for the floor.
Education
St Joseph's Indian Composite Pre-University College
Pu
2011 — 2013
Bangalore Institute of Technology
Bachelor of Engineering (B.E.)
2013 — 2017
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