Ashwini Kumar Gupta

About Ashwini Kumar Gupta

Italian Language Expert | Player & Customer Support Specialist | Translator | Proofreader | EducatorI am an Italian Language Professional with 1.5+ years of experience, currently working full-time since June 2025 as an Italian Language Expert – Player & Customer Support (Email Support) for Activision (Call of Duty) at Movate Technologies. I act as the first point of contact for Italian-speaking players, resolving technical and account-related queries with accuracy, empathy, and strong written communication while maintaining high quality standards in the gaming and interactive entertainment industry.Previously, I worked as an Italian Language Translator & Proofreader at Recruit CRM, delivering high-quality translations and ensuring linguistic consistency for business content. I also completed a 2-month freelance project as an Image Annotator at Han Digital, contributing to data annotation and quality validation for language and AI-driven projects.Alongside my corporate experience, I have 1.5+ years of freelance experience as an Italian Language Tutor, providing personalized language instruction. I am also the Co-Founder of Anubhuti, a social service club, and have experience as an Event Manager & Host for academic and cultural events.I thrive in fast-paced, team-oriented environments and am keen to grow in roles focused on language services, customer experience, translation, and global communication.#ItalianLanguage #PlayerSupport #CustomerSupport #GamingIndustry #Translation #Proofreading #LanguageAnnotation #EmailSupport #CareerGrowth

Experience

1. Customer Support Specialist

   Movate

   Jun 2025 — Present · Chennai, IN

   Currently working as an Italian Language Expert – Email Support for Activision (Call of Duty) at Movate Technologies, where I serve as the first point of contact for Italian-speaking players. I handle a wide range of player and customer queries via email, providing accurate, timely, and player-focused solutions to technical and account-related issues. With a strong emphasis on empathy, professionalism, and clarity, I ensure a high level of customer satisfaction while maintaining strict quality standards in written communication. My role involves analyzing issues, identifying effective resolutions, following up to ensure complete closure, and collaborating closely with internal teams to escalate and resolve complex cases—contributing to a seamless and positive gaming experience for the Call Of Duty community.

Education

• The English and Foreign Languages University

  Bachelor's degree, Italian Language and Literature