Ashwin Guptha
Director @ PwC | Transformation - Digital & Customer | Entrepreneur
- Role
- Director at PwC India
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Ashwin Guptha
Passionate about technology\'s role in transforming experience, I am one of the early adopters of automation. In 2012, I founded a consulting firm to guide organizations to harness its power for optimal outcomes. I have built businesses from scratch ensuring high performance and sustainable revenue generation. I am dedicated to build innovative solutions focused on improving experience and efficiency.Currently heading the Conversational AI practice, an important lever in digital transformation, for PwC India. I have immense experience in customer service, front-office operations and driving technology led customer experience transformations for large Indian and global corporations.My focus centers on voice technologies as I believes Voice AI is poised to revolutionize customer service and experiences. Backed by a blend of digital strategy, entrepreneurship and consulting prowess, I am dedicated to elevating customer experience through contact center automation, Voice AI, Speech Analytics and Omni-Channel experience.Let\'s connect and explore the boundless potential of technology-driven customer and employee transformations together.
Experience
Director
Mar 2019 — Present · Bangalore Urban, IN
Ashwin Guptha currently, heads the Conversational AI practice for PwC, India. He has immense experience in customer service, front-office operations and driving technology led customer experience transformations for large Indian and Global corporations.He has spearheaded contact center automations to enhance agent productivity and reduce cost per call using Conversational AI technologies like Voice AI, Speech Analytics and Desktop automations. He has delivered 100+ virtual assistants across FMCG, BFSi and Govt sectors.Having successfully led largescale innovative programs he advises customers from strategy through execution by helping them adopt the right platform, build frameworks and methodologies required to execute large programs effectively. He is a strategic consultant for organizations looking to adopt new age technologies to transform their customer service with a focus on experience and efficiency.
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