Ashley W.
Senior Apple Mac & Systems Support Engineer @Ogilvy
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WORK HISTORY
Senior Apple Mac & Systems Support Engineer @Ogilvy
London Ogilvy Jamf Casper Suite Systems Administrator • London & Ireland Ogilvy Universal Type Server, Font Server Administrator • London Ogilvy Xinet/Webnative Administrator• London top level escalation point for any Apple mac security/troubleshooting issues• Create & deployment OSX Casper suite Management Policies,scripts & configurations• Manage OSX encryption for 700+ London office Computers• Build and maintain Jamf OSX Casper Imaging solution & Netboot imaging Server VM• Maintain, update & deploy Apple Security & Software updates via Casper/Netsus management server to 700+ Apple Computers• Create software Packages and installers to be deployed via Casper Suite by Helpdesk Staff • Provide SOX Audit reporting for Security/Encryption/software/application updates and usage• Maintain Back ups/restores, User Account access & archiving for xinet/webnative Artwork system• Create written Apple IT Documentation troubleshooting guides for helpdesk and clients to refer to for troubleshooting• Deployed Microsoft Office O365 software throughout UK to 700+ OSX devices• Deployed OSX 10.10 Yosemite Upgrade throughout UK to 700+ devices• Deployed Adobe Creative suite CC2014 software to 700+ devices• Deployed Sophos Safeguard 7.0 Encryption throughout UK to 700+ devices• Rota Based evening and weekend On Call Client/user Support Engineer
EDUCATION
Bexleyheath Training College
NVQ, Business Admin NVQ
SKILLS
ABOUT ASHLEY W.
Apple macOS & Systems Support Engineer
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