Ashwin Thodla
Zonal Technical Support Manager at Tata Motors
- Role
- Zonal Technical Support Manager at Tata Motors
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ashwin Thodla
Result oriented Automotive Professional with over 21 years of comprehensive & diverse…
Experience
Zonal Technical Support Manager
Feb 2019 — Present · Bengaluru, IN
Monitoring Technical Help desk and the cycle time for resolution• Availability and Maximizing Certification percentage of Diagnostic Experts in Dealerships• Publishing Case studies and Investigation reports for typical complaints faced• Joint investigation report with the Plant team for resolution of first time complaints• Analysis and control of Re visit jobs• Monitoring and improving Repair Quality score related to Customer satisfaction• Achieving the Recall campaign completion percentage within the stipulated Timeframe• Availability of Special Tools and Equipment required for critical diagnosis and repairs of vehicles.• Continuous training on Product improvement modification guidelines to Channel Partners.• Extensive usage of diagnostic software’s for troubleshooting electrical faults in the vehicle, analysis of vehicle parameters for extensive data study pertaining to vehicle performance.• Usage of diagnostic software for extensive analysis of incorrect configuration in vehicle modules and resolving the related issues.• Conducting DET and Technical meets offline on a periodic basis with Channel partners for dissemination of Product update information, diagnosis guidelines, discussion on dealer s performance. •Lia nosing between PLANT and Field team Channel partners for proper collection of Product feedback leading to continuous improvement.
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