Ashwin Mishra

Experience

1. Senior Manager (Products)

   Publicis Sapient

   Mar 2022 — Present · Hyderabad, IN

   Extensively improve the products on OMS, Ecommerce, Omnichannel, WMS, TMS and other enterprise products. Currently part of a product management for a sports retail giant from US. Understand the WEBSOM, RCP SOM in the back end to enhance the curb side pick-up experience, improve the pick up process, introduce new fulfilment types as anew revenue stream, optimise returns process, identify dirty nodes in the system, improve the appeasement process for the customers, improvement of customer returns experiences, Adding Multi line and multi container cancellation for the WCS side. Create new XDs for the emails in collaboration with the ux designers, Improve ship to store, ship from dc, ship alone, ship from store processes. Improve payment processes, identify the trigger for purchase calls, reauth calls and change the triggers in case of drop ship vendors. Identify reporting scenarios and create new reporting for the customer care team and the financials(fintrans) teams. Part of the top of the funnel for my account sectionIntegrate various crm such as amplience, Reflektion, medallia. Improve customer experience and nps.

Education

• Ratna Junior College

  10+ 2

• University of Mumbai

  Bachelor's Degree, Bsc Nautical science

  2013 — 2014

• S P Jain School of Global Management

  Master of Business Administration - MBA, Global logistics and supply Chain

  2018 — 2019

• TS jawahar By Great Eastern Shipping Co Lts

  Pre sea training, Naval Architecture and Marine Engineering

  2005

• Birla Institute of Technology and Science, Pilani

  Associate's Degree, Nautical Science

  2006 — 2009