Ashwin Mani
Associate Vice President at Standard Chartered Bank
- Role
- Associate Vice President at Standard Chartered
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Ashwin Mani
Innovative, enterprising and outcomes driven transformation leader, driving strategic initiatives for complex business and technology services and operations across BFSI and FinTech industries.With an enriching experience in Infrastructure Service Delivery, Ashwin has earned a credible track record in delivering enhanced customer experience and business value for customers in multiple geographiesA strong customer focused individual with impeccable stakeholder engagement, relationship management, negotiation and presentation/communication skills.A passionate explorer to implement new ideas to simplify things or where challenges meet dead end.
Experience
Associate Vice President
Aug 2023 — Present · Chennai, IN
Education
Stanes Anglo Indian Higher Secondary School
Higher Secondary, High School/Secondary Diplomas and Certificates
1991 — 2003
Pondicherry University
Master of Business Administration - MBA, Marketing
Ramakrishna Higher Secondary School
Higher Secondary, Computer Science
2003 — 2005
Sri Krishna Arts & Science College
Bachelor of Science (BSc), Computer Science
2005 — 2008
Skills
- Bmc Remedy
- Sla
- Escalation Resolution
- Customer Service
- Vendor Management
- Remedy Ar System
- Critical Incident Stress Management
- IT Service Management
- Sdlc
- Incident Management
- Continuous Improvement
- Highly Motivated Self-Starter
- Strategic Planning
- Management
- Business Process Improvement
- Service Management
- Incident Handling
- Service Delivery
- Service Desk
- Technical Support
- Analysis
- Service Improvement
- Troubleshooting
- Ola
- Service-Level Agreements (Sla)
- Problem Solving
- Itil V3 Foundations Certified
- Team Leadership
- Routers
- Service Level Management
- Technology
- Problem-Based Learning
- Process Improvement
- Project Planning
- Remedy 8.1
- Process Management
- Itil
- Technical Leadership
- Software Development Life Cycle (Sdlc)
- Customer Escalation Management
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