Ashwin Lewis
Senior Customer Success Manager - CXOne
- Role
- Senior Customer Success Manager at NiCE
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Ashwin Lewis
Masters in Computer Science with over 18 years of experience in Customer Success, Contract Management, Billing, Vendor management, Account Management, Managed Services, Cloud, Unified Communication and Contact Center for all Business Sectors. Excellent Technical and Management Expertise in troubleshooting and managing large accounts handling Service delivery, Operations management and Client Services with key skills in Account Management, ITIL, Telecom, Managed Services, Operations Management, Capacity Management, Audit, Change and Release Management, Team Management.
Experience
Senior Customer Success Manager
Aug 2022 — Present · Maharashtra, IN
Education
University of Mumbai
Master's degree, Computer Science
2004 — 2006
Don Bosco High School
SSC, Mathematics
1998 — 1998
Skills
- S8700
- Nortel
- Itil Certified
- Escalations Management
- Avaya Ip Telephony
- H.323
- Nice Call Recording
- Session Initiation Protocol (Sip)
- Customer Escalation Management
- Account Management
- Ccms
- Avaya Aura
- S8500
- Vendor Management
- Media Gateways
- Ip
- Service Delivery
- Avaya Communication Manager
- Unified Communications
- Tcp/Ip
- G450
- Sip
- Ccma
- Ivr
- Avaya Technologies
- Voip
- Avaya
- Avaya Products
- Voice Over Ip (Voip)
- Telecommunications
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