Ashwin Kumar S

About Ashwin Kumar S

A Mechanical Engineer and a working professional with a demonstrated history of working…

Experience

1. Customer Success Engineer

   Kripya Solutions Private Limited

   Jan 2023 — Present · Chennai, IN

   Successful implementation of IoT project to 7+ customers- Annual sales of ₹50L+.• Optimized the customization time for the project through coordination with the Development team in deploying a core module.• Analyzed & Resolved more than 90% of customer complaints.• Collaboration with Sales and Development team for meeting the customer requirements.• Proposing and delivering an Optimal Solution to the customer based on their problem statement. • Analysis of the business trend and providing timely inputs to the internal team.• Cost Estimation for the project and strategic cost reduction planning• Spearheaded team of 10+, managing 10+ projects,• Feasibility study of the machines for establishing data connectivity and fetching data.• Leading the Software developers in Designing a robust solution to meet the Manufacturing Industry Requirements.• Domian Expertise supports the Software team to bridge Software solution with the customer requirements.• Ensuring the deployment of IoT solutions meets the customer needs and ensuring their ROI.• Customer Satisfaction post implementation and getting timely feedback for continuous improvement.• Leader, Customer Engineer team, Managing 10+projects.• Facilitator for gathering the customer requirements.• Collaboration with different stake holders for successful implementation of the Software solution.• Developing project time Plan and Resource Management in meeting multiple customer requirements.• Resource allocation and Efforts estimation for the project.• Project Road Map and Providing training to the User team.

Education

• St. Joseph's College Of Engineering

  Bachelor's degree

  2014 — 2018