Ashwin Kotwal
Digital Workplace Services | Nexthink | 1E Techyon | End-User Computing | Digital Experience Management | Implementation | Integration | Automation | NQL | NQL API | JIRA
- Role
- Senior System Administrator at Wipro
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ashwin Kotwal
I specialize in driving transformative IT initiatives by leveraging Nexthink’s digital employee experience (DEX) platform to deliver real-time analytics, proactive incident prevention, and user-centric insights. With a deep understanding of Nexthink’s capabilities, I help organizations shift from reactive IT support to a proactive, experience-driven model—boosting productivity, reducing ticket volumes, and improving end-user satisfaction.Key Areas of Expertise:Nexthink Platform Strategy & Implementation.Digital Experience Monitoring & Optimization.IT Service Management (ITSM) Integration.Proactive Issue Resolution & Root Cause Analysis.Data-Driven IT Decision Making.Stakeholder Engagement & Change Enablement.I collaborate cross-functionally with IT teams, service desks, and business leaders to ensure Nexthink delivers measurable value from faster time to resolution to continuous experience improvement. Passionate about translating complex data into actionable insights, I bridge the gap between technology and the employee experience.
Experience
Senior System Administrator
Oct 2025 — Present · Pune, IN
Education
Rajiv Gandhi Prodoyogiki Vishwavidyalaya, Bhopal
Bachelor of Engineering - BE
2015 — 2019
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Master of Technology - MTech
2019 — 2021
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